Knowledge Base

Account Closure Policies and Procedures FAQ for Students

KB00016476 •2532 Views • Updated 2-Aug-2024

Your account services are an important part of your University experience. From the moment you become a student to the day you receive your diploma, you will use your account for many different kinds of services. You may experience interruptions in your studies or undergo unforeseen circumstances that make you wonder whether you will remain eligible for access to various services. Whether you are graduating or taking a leave of absence, this article contains answers that should address most of your concerns. The Account Closure Overview provides the 45-day account closure schedule. You may contact IT Services for additional support.

Tip: Account Closure information for faculty and staff is found here:

Contents

The following are common questions about student account closures, transitions, eligibility, restrictions, and account status.

Students should contact their Dean of Students' office for assistance with account extensions and closure exemptions.

Account Extensions and Closure Exemptions

How do I get an extension or an exemption from account closure?

Exemptions and extensions must come from your department through the Office of the University Registrar. If you wish to maintain your account services, you must have an active affiliation. Your Dean of Students office can assist you in determining which status is appropriate for your situation and provides eligibility for the services you require.

Note: Exemptions are rarely granted, and the account closure process is automated. If you have received account closure notices, you should expect your account to close at the specified time and date unless you have heard otherwise, even if you have filed an appeal.

Account Eligibility and Current Status Questions

As a student, you should contact your Dean of Students with questions regarding your current status and service eligibility.

I'm on a leave of absence. Am I eligible for account services?

Yes, if you are on official LOA status, you are eligible for up to four quarters of eligibility after your last quarter of active enrollment.

I have a restriction on my account. Will that affect my eligibility for account services?

Yes, see the page here for more information on holds and their impacts. 

I've got the status "discontinued." Can I keep my account services?

No, your discontinued status doesn't allow you to maintain your account services while in discontinued status. Please remember that all your files will be deleted when your account closes. You must remove any files you wish to keep before the closure date.

Account Closure Questions

IT Services does not determine your account eligibility. You must contact your department to correct your records if you believe you should retain your account.

Can I continue email forwarding once my account closes?

If you have alumni status, you may continue to forward your email after account closure. In order to receive alumni services, you must have received a degree from the University.

How do I remove my files before my account is closed?

For information on how to save your files, see the article Prepare Your @UChicago Email Account for Transition or Closure.

How do I know if I am eligible to receive alumni or former student services after my account closes?

In order to receive alumni services (email forwarding, access to the wireless network when on campus, course information in Canvas, and online transcript access), you must have received a degree from the University. All students who complete a credit-bearing class are considered former students and are eligible for online transcript access. Both former students and alumni keep their CNetIDs and passwords and authentication to the services for which they are eligible.

What services do alumni keep after account closure?

University of Chicago alumni retain access to the following services:

Note: Alumni may not pay to retain proxy access, email accounts, and other services.

Appeals Questions

I'm an unregistered student trying to finish my coursework. How can I maintain my account privileges?

You must maintain active status in order to be eligible for account services. There are many active student statuses designed to meet various your needs. Please contact your department to see which status is appropriate for the level of services you desire.

Helpful?