Voice Network Services Rates

 

Routine Changes

Account Code Change

There is no service fee to change the account code to which any service is charged.

Authorization Code Change

There is no service fee for changing the class of service or account code for an authorization code.

Cisco VoIP Phone Move

Employee Self-Move: No charge
Field Technician Site Visit, One-Time Charge: $60

An individual can move a Cisco VoIP phone to an active VoIP building, requiring no field visit or charge. If, however, an individual relocates to a building without VoIP service, moves to a non-VoIP desk location, or would like a field visit to move a VoIP phone, a charge will apply.

Moves, Adds, Changes(MAC) and Deletions—Routine Software Only

There is no service fee for requests to move, add, change, or delete accounts if the request can be completed by making simple software changes, requires no field technician site visit, and does not require the purchase or assignment of a device or software license.

Field Visits or Changes Requiring a Purchase or New License Assignment

Cable and Jack Installation

One-time Charge: $690.00

Applies to new jack installations. Under the Universal Wiring Plan, each jack is capable of having two outlets for both voice and data.

Moves, Adds, and Changes (MAC)—Requiring a Site Visit, Device Purchase, or Assigning a Device or Software License

One-time Charge: $60

This applies to phone moves, additions, and changes that require a technician site visit, a device purchase, or assigning a device or software license. Moving a traditional IBX phone requires a site visit to move infrastructure cables in order to provide service. IT Services will require the authorized approver's request or approval before work begins.