Your Voice over IP (VoIP) phone uses Softkeys for accessing call features and options. The Softkeys change based on the state of your phone such as idle, dial-tone (ready to make a call) or connected to a call. Softkeys are usually located near the number keys and are not explicitly labeled because functions change depending on the phone's current state.
The following is a list of the most common features normally preset by IT Services based on your meeting with a business unit representative. For any questions, call IT Services at 773.702.5800 (2-5800).
- Answer: Answer a call
- CallBack: Receive notification when another busy IP phone extension becomes available
- Cancel: Cancel an action or exit a screen without applying changes
- CFwdALL: Setup/cancel call forwarding (campus and off-campus calls)
- Clear: Delete records or settings
- Confrn: Create a conference call
- Default: Restore settings (including volume) to original factory values
- Delete: Remove characters to the right of the cursor when using EditDial
- Dial: Dial an entered phone number
- DirTrfr: Connects two calls on one line to each other without remaining on the line
- EditDial: Edit a number in a call log
- EndCall: Disconnect current call
- Exit: Return to the previous screen
- Hold: Put active call on hold
- Immediate Divert (iDivert): Divert a call to voicemail
- Join: Join two or more calls on one line to create a conference call
- More: Display additional SoftKeys
- NewCall: Place a call
- PickUp: Answer a call on another extension in your group (optional)
- Redial: Redial the most recently dialed number
- Resume: Resume a call on hold
- Save: Save the chosen settings
- Search: Search for a directory listing
- Select: Select an item on the screen
- Speed Dial: Direct dial button
- Trnsfer: Transfer a call
- Update: Refresh content and get the latest information (feature not available)
- <<: Delete entered characters
- >>: Move through entered characters