Benefits of Computer Acquisitions include convenience, standard applications included on all computers, support and troubleshooting, upgrades, installation, and more. Below are answers to frequently asked questions about the program. Note: Purchases using externally funded grants are excluded.
Many different models, including laptops, are offered. Visit Computer Acquisitions and refer to the Request This Service section to view the available options.
All purchased equipment is covered by the Computer Acquisitions Department's replacement policy. If you experience a manufacturer hardware problem (that is not caused by the user either directly or indirectly), the defective equipment is replaced or repaired as soon as possible. Please note that in the event of a hardware failure, only those users supported by Desktop Support will be able to retrieve lost files.
At the end of the service agreement, billing will continue at no charge. Departments will continue to see the equipment on their statement, however, a note will be included to inform them when the service agreement has expired. Meaning, the equipment will no longer be serviced by the Computer Acquisitions Department.
For questions or assistance, fill out the Computer Acquisitions Inquiry form. A Computer Acquisitions representative will follow up with you.
The user or department is responsible for lost or stolen equipment. All equipment needs to be registered with University Risk Management by the respective department.
The user/department is responsible for the cost of repair to any damaged equipment. Damage costs may vary due to the nature of the damage to the unit. The Computer Acquisitions Department will provide an estimate or quote if a charge is applicable. Otherwise, the Computer Acquisitions department will service the machine and offer a swap (of a like model) when necessary.
The user/department is obligated to pay for the purchased equipment after it is deployed, installed or delivered. Billing for the purchased equipment will not be removed until requested by the department. Users are also responsible for backing up their own data unless they are enrolled in Fee-Based Support. The user is also responsible for any fees if the purchased equipment is lost, stolen, or damaged.
Purchase costs vary depending on the model. See the list of Windows and Apple Models to view costs.
Your departmental account will be charged after the equipment is deployed, installed, or delivered.
Departments have 30 days to return purchased equipment at no cost. After 30 days, no returns will be accepted.
You are allowed to add external devices, however, those devices will be your sole responsibility. Any device that you wish to add to a purchased computer must be external.
Adding memory depends on the model. Please contact the Computer Acquisitions Department to see if this is possible.
Yes, depending on the model, a second monitor can be added for an additional fee.
Only the standard bundles are available under the purchase program and kept in stock. However, non-standard equipment may be possible to purchase. For questions or assistance, fill out the Computer Acquisitions Inquiry form.
Departments are free to purchase new equipment regardless of the service agreement period.
PCs include: Mozilla Firefox, Google Chrome, Adobe Reader, Adobe Flash Player, Java, MozyPro, CrowdStrike Falcon, Zoom, Microsoft 365.
Apples include: Mozilla Firefox, Google Chrome, Adobe Reader, Java, MozyPro, CrowdStrike Falcon, Zoom, Microsoft 365.
(Software is subject to change over time).
Yes, you can specify the software to be added. Please specify those needs in the Comments section of the request form.
A deployment technician will install your new equipment and modify the necessary settings to ensure network connectivity and access to your printers. The technician can also remove old equipment.
Yes, our technicians can add the new computers to your AD domain.
If you have a question, concern, or problem with your computer, please contact IT Services.
Hardware issues are covered under the terms of the purchase, however, without the Fee-Based Support program, the responsibility for data backup rests with the client. In the event of a hard drive failure, Computer Acquisitions will provide a replacement drive with the standard suite of software installed, but there aren't provisions for data recovery or installation of non-standard applications. In the event of an operating system corruption, the client must contact IT Services. Clients will assume responsibility for reinstalling the system.
The service agreement on the purchased equipment will expire. No replacements or repairs will be serviced by the Computer Acquisitions department at the end of the term.
Any purchases will be at the discretion of the department that owns the equipment.