Mobile or cellular phones provide a convenient way to stay connected around campus and beyond, but it can be frustrating when things go wrong. To help provide guidance on some of these issues, the University has created a list of common cellular phone questions and answers. If you're a Finance and Administration staff member, visit the Finance and Administration Reimbursement Policy FAQ for support.

Click on a topic to learn more.

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What can I do if my phone is not working?

Read the Cellular Phone Problems article.

How do I change my plan or cancel my service?

You must contact IT Services if you wish to change or cancel your cellular service. Submit the Cancel Cell Service request form to initiate your cancellation.

Note: If you cancel services but still have time left on your contract, you will be charged an early termination fee.

What do I do when equipment is defective within thirty days of purchase?

Visit the Cellular Phone Problems article.

What do I do when equipment is defective and outside the thirty-day warranty period?

Visit the Cellular Phone Problems article.

What do I need to do to use my service outside of the U.S.?

International Dialing plans are designed for calling from the U.S. to other countries. International Roaming plans are designed for use when traveling abroad and should be added to your plan prior to your departure. These international voice services may be added and removed at will, but should be kept on the account for 30 to 90 days following your return, or until you note that the international charges have been applied to your bill.

For information or help when in the U.S., call 1.800.335.4685. When traveling internationally, call the International Roaming Group at 1.916.843.4685. Password: CHICAGO

Visit International Calling, Messaging, and Data Plans for more information and suggestions when traveling.

What are the corporate billing cycle dates for cell phones?

The AT&T Corporate Billing Cycle ends on the 7th of each month. Additions or changes made mid-cycle are generally prorated for the number of days in that month but can be initiated with the start of the next billing cycle, the 8th of each month.

Verizon Corporate Billing Cycle ends on the 21st of each month.

How do I get help with or training on my cellular phone?

You can get help with your cellular phone by calling IT Services at 1.773.702.5800, option 2.

Why are my UChicago AT&T & Verizon rates different from AT&T's & Verizon's site rates?

AT&T and Verizon provide special business rates specifically for UChicago.The rates AT&T provided to The University of Chicago do not reflect the rates that are listed on any of AT&T's or Verizon's external sites.