Mobility is a telephone feature that allows employees to securely forward their UChicago telephone numbers to one or several destinations (cell, home, etc.) so that calls are not missed.

Employees can manage call routing and define schedules by day of the week and time of day. Specific calling numbers can be redirected or not, according to client preferences.

Read the following for answers to your most common Mobility questions.

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In addition to improved security, what other values does Mobility offer?

• Multiple simultaneous call destinations: In addition to your University phone, you can identify up to four destinations to receive calls simultaneously. For example, you may choose your cell phone, home phone, department main number, and/or team member.
• Number blocking: You can maintain a list of originating numbers that should automatically be blocked, not answered, and directed automatically to voicemail.
• Number permission: You can also maintain a list of numbers that will always use Mobility. This means all other calls will not use Mobility.
• Self-managed destination and schedule: You manage the destinations and schedule (time/day and day/week) to activate or disable Mobility.
• Group applications: Groups requiring 24 hour coverage may configure Mobility to include multiple destinations with a predefined schedule.
• Single UChicago voicemail: Mobility allows all calls to default to your UChicago voicemail if the destinations are not answered. This ensures that business voicemail may be easily redirected to coworkers if needed.
• Cell phone to desk phone interoperability: By using the Mobility softkey on your desk phone, you can easily move a call from your desk phone to your cell phone. The Mobility soft key feature will be added to your phone when your profile is created.

Is there a charge associated with Mobility?

No. This VoIP feature has no setup or recurring monthly charge.

Do all employees need a Mobility profile?

If you feel that your work does not require your immediate availability via telephone service, then you do not need to request this service.

If you feel that you, your department, and/or your manager will benefit by your immediate availability via telephone service, then you may want to request this feature.

How can I request Mobility?

Simply submit the Single Number Reach form that asks for everything we need.

Once my profile is created, how can I manage my profile, change features, and refine the settings for the most optimal use?

View Mobility: Accessing MyPhone and Single Number Reach for instructions on managing your Mobility settings.

Is there a quick reference for ring-time settings?

Yes. See the chart below. Mobility can be configured to handle your calls just by changing your timer settings.

Can telephone numbers be blocked from routing to my alternate destination?

Yes. There are two access lists that can be created: one for blocking specific numbers, the other for allowing only certain numbers to reach your Mobility destination. When your UChicago phone number is dialed, the access list(s) will permit only those calls designated to reach your specified destination.

When logged on to myPhone, go to Remote Destinations then Access List. Create the desired access list, whether blocking or allowing. Select Save, then go back to your profile and update your access list.

My Mobility feature is not working, even though I updated my schedule. What can I do?

1. Login to myPhone, and under Remote Destination, be sure that the:
   
   1. Phone Device and Profile boxes are checked.
   2. Time Zone is correct.
   3. Mobile Phone and Enable Mobile Connect boxes are checked.
2. Click Save after making any changes.
3. Under Device Configuration, pull up your phone profile in the drop-down screen (begins with SEP).
4. Remove the checkmark next to DND box and select Save.

If these tips don't help you enable your Mobility feature, contact IT Services for further assistance.