The Historical Reporting program is part of the the Cisco Unified Call Center Express (Unified CCX) product. The Cisco Unified Intelligence Center (CUIC) Historical Reporting - End User Guide provides detailed information about:

• Login and Logout
• Overview
• Running reports
• Creating and scheduling dashboards
• Report descriptions
• Glossary and report definitions
• Data reconciliation among reports
• FAQ

Read the CUIC Historical Reporting End User Guide v12.5 for Hospital Users to learn more.

Read the CUIC Historical Reporting End User Guide v12.5 for Campus Users to learn more.

Read the CUIC Report Guide for report details and descriptions.