Qualtrics is a cloud-based survey platform. The University of Chicago currently offers access to Qualtrics to users with a current CNetID or UCHADID free of charge.

Note: The Qualtrics platform will not allow uchicago.edu emails to be entered in the "From" field of email distributions. An invalid domain error will show if this is attempted. For surveys with email distributions scheduled after January 31, 2024, we recommend that you update your "From" field with "noreply@qemailserver.com" for those distributions to avoid any errors. For additional questions, please contact institutional-analysis@lists.uchicago.edu.

Qualtrics is available to Chicago Booth faculty, students, and staff by reaching helpdesk@chicagobooth.edu.

Qualtrics is available to Social Science Division (SSD) faculty and graduate students by reaching ssd-dso@uchicago.edu.

Note: Updated January 2024

Accessing Qualtrics

University users can log in to Qualtrics at uchicago.qualtrics.com.

When you log in for the first time, the system generates a Trial Account using your CNetID and password. You may have to complete two-factor authentication. With basic settings, you can create up to two surveys with up to 50 responses for each survey and only share them with users within the UChicago brand. However, the surveys cannot be activated, exported, shared with others outside our brand, or distributed online until the account is upgraded for that purpose.

Account Upgrade

To upgrade your account, complete the User Agreement Form. Upon completion, the survey results will be forwarded to the Qualtrics team as an account upgrade request. Generally, requests will be granted as long as one of the following conditions is met:

• The user has Principal Investigator (PI) status at the University.
• The user is carrying out research work for or under the supervision of a Principal Investigator.
• The user is carrying out some administrative functions for a University office.
• The user is a student using the platform for a supervised course activity (for example, learning survey design).

If the user does not have PI status, the request should either come from or include contact information for whoever will be responsible for overseeing the use of the system. In research settings, this will usually be the PI for the project. In non-research settings, this can be a University faculty member or an administrator. As part of the approval process, users will be asked to fill out an online agreement form detailing their planned use of the service.

Helpful Resources

Regardless of the status of your account, all users are granted the following benefits:

• Users may reach Qualtrics support in various ways. The Qualtrics platform is extensively documented on their Qualtrics support website where you can search common Q&A's and various information. You can also contact a Qualtrics technician. Please sign in with the single sign-in (SSO) to reach them. Further instructions are below. Note: Other institutions have created their own support pages for Qualtrics, which will frequently show up in search results on topics related to the service. Service functionality can vary across institutions, so third-party documentation may not be applicable.
• Users are able to use Qualtrics Basecamp. Basecamp consists of video tutorials that can help you learn more about using Qualtrics. The videos include information on how to create, deploy, and share surveys. As well as how to use different question types, set up 'Thank You' emails, and much more.
• Users are able to participate in many Events and Webinars. Currently, Qualtrics offers 89 webinars that users can sign up to participate in. The top seven webinars are listed below:
  
  
  • Identify and Avoid the Top 9 Survey Mistakes Even Product Experts Make
  • The 3 Steps of Product Concept Testing
  • 5 unexpected steps to improving customer experience
  • How to Drive Government Innovation through IT
  • How Qualtrics supports remote learning
  • The Art Science of Curating A Community First Experience
  • How global consumer expectations are shifting in 2021
  • Designing hiring for the future of work

To log in to Basecamp or Qualtrics support:

1. In a browser, go to Basecamp or Qualtrics technician.
   Tip: If you log in using the Basecamp link, go to Step 2. If you log in through the Qualtrics technician link, go to Step 4.
2. Select Log In in the upper right corner
3. From the Sign In Method list, select Qualtrics Credentials.
4. Select Sign in with SSO.
5. Type UChicago for your Organization ID, then select Continue.
6. If prompted, please complete two-factor authentication with your CNetID and password.
7. Select Get Technical Support to start a live chat, phone call or email ticket.

Additional Information

For more information about the Qualtrics service, please contact qualtrics@uchicago.edu.