Trusted Agent (TAG) Extend Account Services


The Extend function allows Trusted Agents to provide wireless network access and email forwarding to those whose formal affiliation with UChicago has ended but who still need to wrap up specific work.

Extending wireless access and email forwarding is accomplished using the University Card & Account Tool (UCAT). The Extend function is only available for use by Trusted Agents.

Extend an Account

  1. Go to UCAT System and authenticate.
  2. Select Extend an Account.
    Bridge An Account
  3. Enter the relevant information of the individual you would like to extend. UCAT allows you to search using name, birth date, social security number, CNetID, ChicagoID, and/or Student ID. Then select Search.

    Tip: Search using a wildcard [*] if you're not sure of a person's first or last name, or do not know the spelling. For example, a search for Alex* Kenner would return results for Alexis Kenner and James Jan* would return results for James Janczak. Also, social security numbers tend not to be the most reliable search tools because not all members of the University community have SSNs in their records.
    Search for Individual
  4. View all individuals matching the entered search criteria and select the individual whose account you wish to extend. If you cannot find the individual you are searching for, confirm that the information entered on the previous page was correct or try another search using different search fields.
  5. The final screen will allow you to select the length of the extension. While the maximum allowable extension is 10 years, the default time period is six months. Please provide account services for as long as is necessary but not for longer. Additional time creates more risk for the University.
  6. Inform the extended user of the extension timeline. Remind the individual that the regular account closure will continue as expected and that the individual will continue to receive all account closure notifications, but that email forwarding and wireless access will continue until the extension end date. Extend services can be shortened or lengthened from the original timeline as needed.