Service Overview

The Teleworker service is offered to address the increasing demand to support University faculty and staff who work from home. For many, working efficiently from home requires the use of a VoIP phone, a computer, and a secure way to connect to the campus network. The Teleworker service meets these requirements and will allow you to work as if you're actually in the office.

The Teleworker service uses a Cisco Meraki Z3 (Z3) and/or a Cisco Meraki MX64 (MX64 - w/ PoE injector for phone) device that includes a firewall, virtual private network (VPN), and router. For a fee, IT Services provides you with the Meraki device and a VoIP telephone. You are responsible for securing a home internet service provider (ISP) for connectivity and ensuring the ISP provided the proper wiring to support the device.

Device Overview

The Meraki Z3 is 802.11a/b/g/n/ac Wireless Security Appliance is designed for staff who work remotely. Depending on the staff member, specific features may be disabled.

This gateway provides the following features:

• Support for three data connections. (All data ports are disabled for UChicago Medicine teleworkers.)
• Support for one power over ethernet (POE+) port for one Cisco VoIP phone.
• Dual-concurrent 802.11ac radios for wireless connections. (All wireless functionality is disabled for medical center teleworkers.)
• Wall screws and anchors for mounting to a drywall surface, either vertically or horizontally.

Package Contents

In addition to the Meraki Z3, the following are provided: Power adapter, CAT5 ethernet cable, and wall screws and anchors.

Front Panel

Status Indicators

The Meraki Z3 uses a single LED to inform you of the device's status.

LED Status	Meaning
Alternating colors	Boot up in progress
Flashing white	Operation in progress
Solid white	Power is applied, Fully operational

Back Panel

Additional functions on the back panel are described below from left to right.

USB port	USB 3.0 for 3G/4G wireless cards. Traffic status is indicated by the USB LED. (Feature not enabled.)
Reset button	Insert a paper clip if a reset is required. Press for one second to delete a downloaded configuration and reboot. Press and hold for more than 10 seconds to force a full factory reset.
WAN / internet port	This port provides connectivity to the WAN (ISP Router).
Data/LAN ports	These three ports provide connectivity to computers, printers, access points, or Ethernet switches. A steady green LED indicates bidirectional connectivity, and the flashing green indicates traffic.
VoIP PoE+ Port	One of the LAN ports provides PoE+ for connectivity to computers, printers, access points, or Ethernet switches, up to 15W of PoE power. A steady green LED indicates bidirectional connectivity, and the flashing green indicates traffic. Note: The phone's Ethernet port for a PC will not be operational if devices are deployed to UChicago Medicine teleworkers.
Power input	Designed for use with the unit's power supply only.

Bottom Panel

Note: The serial number is located on the product label on the bottom panel. You will need this information when requesting support.

Installation Instructions for Meraki Z3

All Meraki Z3 switches must have an IP address and an internet connection to register to the cloud. The Z3 is configured to obtain an IP address automatically from your ISP's router/modem via Dynamic Host Configuration Protocol (DHCP).

To ensure your Z3 receives an IP address, follow these instructions:

1. Remove the Z3, power cable, and Ethernet cable from the box.
2. Connect the supplied Ethernet cable to Port 1/internet port on the Z3 to your home internet gateway (router, gateway, etc.) Ethernet port. DHCP must be enabled for your home internet gateway for the Z3 to obtain an IP and connect to the cloud.

   Notes:

   
   
   • If you require assistance with configuring your device, please contact your ISP for support.
     
   • Ports 2, 3, and 4 are for authorized desktops and laptops. (Data ports are not enabled for UChicago Medicine's teleworkers.)

   Tip: Computers connected to the three data ports must be configured for DHCP. Consult your desktop support team for instructions on how to configure the computer for DHCP.

3. Connect one end of an Ethernet cable to Port 5/VoIP port and the other end to the Network (10/100/100 SW) port on the back of your Cisco VoIP phone. The phone should start booting once the connections are completed. If the phone display doesn't light up or indicate changes, check the cables to ensure you have plugged them into the correct ports.
   
   Note: The Computer and AUX ports on the phone are disabled for Teleworker users.
    
4. Wait for the Z3 front panel LED status light to cycle from multi-color to solid white. When everything is properly connected, all connected device ports on the Z3 should be green on the upper left port LED and blinking green on the upper port LED.

Installation Instructions for Meraki MX64

All Meraki MX64 switches must have an IP address and Internet connection to register to the cloud. The MX64 is configured to obtain an IP address automatically from the end user’s ISP router/modem via DHCP. Following the instructions below should ensure that the MX64 receives the IP address.

Complete the following steps to set up the Meraki MX64:

1. Remove the MX64 router, power cable, and Ethernet cable from the box.
2. Connect the supplied Ethernet cable to the internet Port on the MX64 to your home internet gateway (router or gateway,) Ethernet port.
   
   Tip: DHCP must be enabled for your home internet gateway for the MX64 to obtain an IP and connect to the cloud.
   
   NOTE: Support for configuring an MX64 user's ISP router is outside the scope of this document and deployment.
   
3. Connect one end of an ethernet cable of the Power Injector that is connected on port 1, and bring the other ethernet cable and plug it into the back of the phone on the leftmost side port as illustrated below. The phone should start booting once the connections are completed. 
   
   1. If the phone display doesn’t light or indicate changes, check the cabling to ensure you have plugged it into the correct ports.
      
      Note: The computer and AUX port on the phone will be disabled for Teleworker users.
      
   2. Ports 2, 3, and 4 of the MX64 are for authorized desktops and laptops (data ports are not enabled for UC Hospital Teleworkers).
   3. Computers connected to the three data ports must be configured for DHCP. Consult your desktop support team for instructions on how to configure the computer for DHCP.
      
4. Wait for MX64 front panel LED status light to cycle from multicolor light to solid white.
   
   Tip: When everything is operating properly, all connected device ports on the MX64 should be green on the upper left port LED and blinking green on the upper port LED.

You can find additional installation information in these PDFs:

• Z3 Installation and Support Guide
• Installation and Support Guide for Meraki MX64s

Limitations, Restrictions, and Support

The following lists requirements, limitations, restrictions, and support information for the Z3:

• A persistent and stable internet connection using 20 Mbps downstream and 10 MB upstream is required.
  
  Note: IT Services does not assume any responsibility for the quality or speed of your home internet connection.
• Support from your ISP is required for:
  
  • Configuring your home gateway (ISP gateway) to connect to the Z3 device.
  • Providing or extending your in-house wiring to support the Z3 device.
  • Placing your device within proper proximity to your home gateway and work area.
  • No more than five devices can be connected, including the VoIP phone. (Non-medical center users only.)
• Wi-Fi support is only available in the immediate surrounding area or room where the Z3 device is located (for non-medical center users only).

Support

Contact IT Services for technical support.