IT Services offers the JUMP App Service as a solution for managing your Windows server(s) remotely, securely, and conveniently. It includes a Remote Desktop Connection client and Remote Desktop Connection Manager.
JUMP APP RemoteApp and Desktop Connections
Requirements
- Authorized CNetID
- Campus or cVPN network
To access the JUMP APP Service, you must have login privileges, which your supervisor or manager can obtain by submitting a request to the Windows Server team. The Windows Server team will grant you membership in the Grouper group controlling access to the environment.
- The manager sends an email to winticket@uchicago.edu or creates a Task request in ServiceNow with the CNetID and, if applicable, system administrator account of the user requiring access.
- The Windows team administrator who is responsible will place the user ID into the group.
- The ticket will be closed and you will have access to log on to the JUMP APP service.
How to Access the JUMP APP
Once you grant permission to access the JUMP APP, you can use one of the following three methods to access your servers
- JUMP APP Web Access
- JUMP APP HTML 5 Web Client
- JUMP APP RemoteApp and Desktop Connections
JUMP APP Web Access
JUMP APP Web Access will download and launch the RDP client/manager on a Windows machine. The preferred browser is Microsoft Edge.
- Open an internet browser.
- Go to the JUMP APP at jumpapp.uchicago.edu, then sign in with your CNetID and the password.
- Click the Remote Desktop Connection. Click Connect on the RemoteApp. If you use browsers other than Microsoft Edge, it will download a remote desktop (RDP) file. You can launch the file manually. If you see the credential prompt, please enter ADLOCAL\CNetID and the password.
- Click Show Details, then click OK on the Legal Notice.
- Select your Duo authentication method.
- You should see the Remote Desktop Connection pop-up. Enter your server's hostname and the active directory (AD) administrator name and password to access the server.
- To use Remote Desktop Manager (RDCMan), click the icon and follow the same procedure as the Remote Desktop Connection to launch the app.
- Create a New file.
- Save it into the Document folder. This is in your User Profile Disk, on the remote server (not on your PC), and only you can access it.
- Right-click the MyRDCM icon, then select Properties. Go to Logon Credentials, enter your Active Directory (AD) administrator username and password, then click OK.
- Right-click on MyRDCM, then select Add server from the drop-down menu.
- To encrypt the RDCMan file: Verify the server, click on the Logon Credentials tab, then place a check mark in the checkbox next to Inherit the parent to inherit the Logon Credentials from the parent. Now, the RDCMan file is encrypted and only the creator can access it
- Test your connection to servers.
- (Optional) To adjust the session to fit the RDCMan window. Go to the top parent's properties > Remote Desktop Settings. Uncheck the Inherit from parent, then select Same as client area.
JUMP APP HTML 5 Web Client
The HTML 5 Web Client allows users to run the RemoteApp on any browser and the Windows Remote Desktop Connection client is not required. It is good for the MAC and Linux users.
- Open any browser and go to jumpapp.uchicago.edu
- Click HTML Web Client (For MAC, Linux users) link.
- Sign in with your CNetID and password.
- Launch the APP then click Allow.
- Click Show Details, then click OK.
- Complete two-factor authentication (i.e., Send Duo Push, Call Me, Passcode).
- You should see the RemoteApp running in the browser.
JUMP APP RemoteApp and Desktop Connections
RemoteApp and Desktop Connections provide the best user experience by bringing RemoteApp programs to the Start menu, giving them the same launch experience as local applications.
- On the Start Menu, search for RemoteApp and Desktop Connections.
- Click Access RemoteApp and desktops.
- Enter the connection URL: jumpapp.uchicago.edu/RDWeb/feed/webfeed.aspx then click Next.
- Enter your CNetID and password.
- You should see the connections have been set up successfully. Click Finish.
- Click View resources and the Apps will show up as shortcuts that can be added to your desktop.
You can also find them on the Start Menu under the Work Resources (RADC).
Log Off Your Session
- Click Log Off to end your session, otherwise, the remote session will remain open. Please log off after each session.
- The idle session will be disconnected automatically after 15 minutes. The app will still be running in the background when disconnected from the session.