UChicago Box Sign (E-Signature) Sign FAQ


 

UChicago Box Sign is an e-signature application that is included with the University's Box subscription. It can be used for business or personal use. It is easily accessible through your UChicago Box account with a valid CNetID and password.

For more details and to receive answers to the most frequently asked question by users, select a topic below:

Contents


What file types does Box Sign support?

Box Sign supports most document, text-based, and presentation file types. To see a list of supported document and presentation file types, read Supported File Types and refer to the Documents" and Presentation" sections and the column labeled PDF Support. Box Sign supports file types for which the PDF Support columns value is "Yes." Box Sign also supports .png, .jpg, .jpeg, .tiff, .csv, and .txt files.

Is there a limit to the file size or the number of documents that I can send for signature?

Yes, there is a limit to the file size. UChicago's file size limit is 150 GB.

No, there is no limit on how many documents you can send for a signature, but you can sign only one document at a time.

When I send a document for signature, does the recipient need to have a Box account?

No. However, the recipient needs:

After the document is fully signed, each recipient who did not have a Box account will be offered the chance to create a Box account to retain copies of their documents in Box.

Can I specify the sequence in which people need to sign?

Yes, you can specify a required order of signatures.

How many recipients can I define?

Box enables you to define up to 35 recipients per signature request.

If I specify the sequence in which people need to sign, how does Box enforce my required sequence of signatures?

Box sends your request individually and sequentially to each recipient in the order you specified. If a recipient hasn't signed, Box does not send your request to the next recipient.

If someone doesn't sign the document immediately, does Box send that person a reminder?

If you enabled automated reminders when you sent the document for signature, Box sends a reminder to anyone who hasn't signed the document. Box Sign also allows you to manually send a reminder whenever you want.

Doubt I specify a required signing order and a recipient clicks the Decline button, what happens?

Box invalidates the entire request for signature, and no one else receives the request for signature. You'll need to resolve the matter with the person who declined to sign then resend the request.

Can I sign a document and save the signed copy for my records?

Yes.

How do I know when someone has signed a document?

Box sends you an email.

Does Box make and provide a permanent record of who signed?

Yes, all signatures are recorded in the signing log. Any in-person signatures are indicated by the "not verified by Box Sign" notation.

Does the recipient's link to the Box Sign signature page support Box Verified Enterprise (BVE) settings?

Yes, UChicago allows signing links to match BVE-customized subdomains. For example, if your company's shared links are on the companyname.ent.box.com subdomain, then Box Sign would generate URLs on that same subdomain for any documents that require a signature. Consequently, all internal users can access the URL and sign the document.

Does Sign work if a non-BVE enterprise sends a signature request to an enterprise that has blocked app.box.com?

No, this is currently not supported and not in scope at this time; but UChicago will regularly assess the need as feedback is received from customers.