Create Knowledge Base Articles with PhoenixAI


Procedural guides or knowledge base articles detail the steps for completing specific tasks. Oftentimes, it is difficult to create a knowledge base article, so this article walks you through using PhoenixAI as a handy tool to help you create knowledge base articles.

PhoenixAI Tool Dashboard:

phoenixai dashboard.png

Develop a Prompt for PhoenixAI to Create a Knowledge Base Article

  1. Find a topic that you wish to create a knowledge base article about.

  2. Think about the purpose of the knowledge base article and the audience.

  3. Create a question that you want to answer. Be very specific. (e.g. How do I install macOS Sequoia 15.0.1 on the latest Apple MacBook pro?)

  4. Turn that question into a prompt for PhoenixAI to process, being very specific about what you would like the outcome to be.

    Examples of technical guide prompts to ask PhoenixAI:

    • Develop a procedural guide for installing macOS Sequoia 15.0.1 on the latest Apple MacBook pro, providing the system requirements, download instructions, and configuration steps.

    • Create a step-by-step instruction on how to remove the tidyverse package from RStudio.

    • Create a technical guide for changing the layout of the ServiceNow dashboard, including color and report suggestions.


  5. Here are some keywords and phrases to use to create prompts that PhoenixAI will be able to accurately respond to.

    Examples of prompt keywords and phrases:

    • Develop a procedural guide for installing a [widely used software application], detailing system requirements, download instructions, and configuration steps.

    • Create a step-by-step instruction on how to [action/item/operation], providing...

    • Create a technical guide for [action/item/operation], detailing...

    • Provide instructions using a college reading level on making [action/item/operation], including...


  6. Tell PhoenixAI the prompt. If the response is not as detailed as you'd like it to be or is missing something, revise your prompt by providing more criteria for PhoenixAI.

    1. Revision Example:

      Initial Prompt: Create a technical guide on how to create a global template in ServiceNow.

      Revised Prompt: Create a technical guide on how to create a global template in the Washington version of ServiceNow, detailing how to share and apply the template. Include some global template examples.