Did you receive an email titled “Unidentified Funds, please review” from UChicago Accounts Receivable “accountsreceivable@uchicago.edu”?
This email is not SPAM; it is part of UChicago's ongoing efforts to enhance the receivables process. We are excited to announce substantial improvements to our Unidentified Funds Process. We have integrated AI into the Unidentified Funds Process to alert you when a payment could be a possible match to your entity/org. This development streamlines the process, making it more efficient, faster, and innovative.
What’s New:
- Enhanced Capabilities: The system will analyze all the unclaimed payments in the Unidentified Funds online database. Based on historical data or remittance details, AI will identify UChicago staff/faculty/students of their possible matches.
- New Features: The system will generate an email to you notifying you about your possible matches (add UChicago Accounts Receivable accountsreceivable@uchicago.edu to your safe list).
- Improved User Experience: Follow the link in the email to “Claim” or “Reject” transactions right from the email.
How This Helps You:
These improvements are designed to make identifying and claiming transactions more efficient, minimizing the manual work of searching through thousands of transactions in the Unidentified Funds Database and allowing you to focus on high-impact strategic tasks. Think of this as a more powerful co-pilot to help you work smarter, not harder.
Screenshots of the processing steps are below:
Click the link in the email to open a new window with possible payment matches
Review all transactions, click “Show Remittance Detail” to view more information about that payment, and select (you will be asked to confirm each action)
- The Payment is not yours; click “Reject.”
- The payment is yours. Click “Claim in ServiceNow.”
- Unsure, do nothing and come back to email later
- Notice a payment that may belong to someone else, refer them to "Unidentified Funds Process" in ServiceNow, where they can search and claim payments
Show Remittance Detail
The Payment is not yours; click “Reject.” à Click “OK”
The payment is yours. Click “Claim in ServiceNow.” à Click “OK”
The ServiceNow Unidentified Funds Claim Form will automatically open and display the payment(s) you selected.
- You must add at least 1 COA (we cannot post to a POETAF or UCMed Account). The ServiceNow form will advise if it is valid.
- If payments are to be allocated to multiple COAs, you will need to attach a UChicago – Oracle Currency Report of Money Received (ROMR)
- "Comments" field is for you to add any information you want us to know
- Attach support for your claim
- Click “Submit.” You will receive a ServiceNow case number and notification when this has been processed.
Unidentified Funds Claim Form ServiceNow Case Number