The University of Chicago provides Claude through an enterprise agreement with Anthropic. What you see in our version of Claude may differ from Anthropic's public documentation or from a personal Claude account. This article explains the license types, the features that are enabled and disabled, and what to do when you need something that is not available to you.
Every provisioned user receives a Standard license. It includes the Claude web, desktop, and mobile apps, Claude Cowork, and Claude Code, with usage limits sized for regular daily work. This is equivalent to the Claude Pro subscription, with a usage limit that is roughly 2.5 times higher.
A Premium license provides substantially higher usage limits. It has 2.5 times the capacity of the Claude Max 5x license. In addition, it also provides access to the Fable 5 model (not available in the Standard license).
Note: There is no equivalent to the Claude Max 20x license under the University Agreement.
Request a Premium license if your work regularly exhausts Standard limits, for example sustained Claude Code sessions or high-volume document processing. Premium requests go through a standard request form in ServiceNow and are reviewed by Software Licensing.
The University operates two Claude configurations. The full configuration is described in this article. A separate HIPAA configuration exists for users whose work falls under HIPAA, primarily BSD clinical staff. The HIPAA configuration restricts certain features, including Claude Code and Claude Cowork. Protected health information (PHI) is permitted only in the HIPAA configuration with prior approval from the Data Stewardship Council.
If you handle HIPAA-covered data, please read our Full vs. HIPAA article before using Claude.
Users on the Full Claude Enterprise configuration have access to:
Connectors let Claude read content from other University services you already use, such as your email or files, after you authorize the connection.
The following enterprise-wide connectors are enabled. Each has completed a University security review:
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Connector |
What Claude can access after you connect it |
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Google Drive |
Files in your UChicago Google Drive |
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Gmail |
Messages in your UChicago Gmail |
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Google Calendar |
Events in your UChicago Google Calendar |
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Microsoft 365 |
Office Outlook, Word, Excel, PowerPoint, OneDrive, Teams and SharePoint content |
Connectors that do not appear in your Claude settings have not been reviewed and enabled. For more information, read our Connectors article, which also references our Connector listing article. To request a new connector to be reviewed, submit a request through the Claude Enterprise Support Request form.
Claude Fable 5 is available in our Enterprise instance, but only for premium seats, not standard accounts. Fable 5, a tier above Opus, has additional safety measures built in around biology, cybersecurity, and LLM Research and Development. If your work requires access to Fable 5, please request to purchase a Premium license through the Claude Enterprise Premium License Request form.
Application Programming Interface (API) keys are used to make calls to large language models from custom software or research tools. This functionality is not included in any Claude subscriptions and need to be purchased from Anthropic via their Developer Platform. In other words, your token allowance under a Standard or Premium license cannot be leveraged for these calls. If this is functionality you require, contact us through the Cloud Services Support Request form to discuss your options to obtain these services from the University’s cloud platforms.
Anthropic releases features using a structured lifecycle: preview or research preview, beta, then general availability (GA). Where a feature falls in that lifecycle shapes how the University handles it.
Any feature in preview, research preview, or beta are disabled in the University's Claude environment. They have not yet been evaluated for the security, audit, and contractual coverage UChicago requires for use, and their behavior can change without notice.
Examples you may see referenced in Anthropic's documentation but will not find in your account include Claude in Chrome, Claude Science, and Claude Design.
Once a feature reaches general availability, it becomes eligible for consideration. It does not become available automatically in our Claude Enterprise account.
Each request to enable a newly GA feature triggers a review by the Chief Technology Officer (CTO) and the Chief Information Security Officer (CISO) against the University's security, privacy, audit, and data-handling requirements. Reviews are batched and run on a regular cadence rather than on the day a feature changes status, so there will normally be a gap between Anthropic announcing general availability and the University reaching a decision.
A review has three possible outcomes:
A declined feature is a settled decision rather than a pending one. Pointing out that a feature is generally available does not by itself reopen it, though new information about how the feature works may.
General availability is Anthropic's statement that a feature is ready for broad release. It is not a statement about audit coverage under the University's agreement, about coverage under our Business Associate Agreement, or about how the feature interacts with University data classifications. Our internal review process examines those aspects.
Common reasons a GA feature can be declined or deferred:
Anthropic publishes feature status in several places — product pages, the Help Center, and the administrative console — and these do not always agree with one another. None of them reflect what the University has enabled.
The authoritative statement of what is available in UChicago Claude Enterprise is this article, together with the Claude Connector Listing article for connectors. If a feature is not listed as enabled, it is not enabled, regardless of what Anthropic's documentation says.
If you need a feature that is not available, contact claude-feedback@uchicago.edu or submit the Claude Enterprise Support Request form and describe the use case rather than the feature. Requests that explain what you are trying to accomplish are more useful than requests to switch something on, because there is often a supported path to the same outcome.
Requests are logged, so demand is tracked even when a feature cannot be enabled. Requests for pre-GA features and requests to revisit a declined feature are reviewed regularly.
Do not work around an unavailable feature by using a personal Claude account. Work performed in a personal account falls outside the University's agreement with Anthropic, including its data protection, retention, and training-exclusion terms, and outside the University's ability to support or audit it.
Every license includes a usage allocation that resets on a rolling five-hour cycle. Usage depends on message length, attached files, the model selected, and feature use, so there is no fixed message count to plan around. Most users on a Standard license will not reach their limits in normal work. Fable 5 is now included with a Premium license, for up to 50% of your weekly usage limits.
When you reach your limit, Claude displays a notice with the reset time and a "Request usage credits" link. Usage credits allow continued use beyond the included allocation, billed to the University at metered rates. They are turned off for all users by default. Clicking "Request usage credits" inside Claude sends a request to University administrators, not to Anthropic. It does not enable credits automatically, and it is not the preferred request path.
If a feature is visible but disabled, Claude shows the message "Contact your admin to request access to this feature." Your administrator is University of Chicago IT Services, not Anthropic. Anthropic support cannot change your access.
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What you want |
Where to go |
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Free standard license |
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Premium license |
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A new connector |
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A GA feature to be reviewed |
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Usage credits for your group |
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Anything else |
Send questions about this article, feature availability, or the Claude service to claude-feedback@uchicago.edu.