Shared Voicemail Mailbox FAQ


Group or shared voicemail mailboxes provide staff that do not have a direct telephone line access to their individual voicemail mailbox from a single telephone number.

Read the following for answers to your most common shared voicemail questions.

Contents


How do I get messages from a shared voicemail mailbox?

By Phone

  1. Dial 2-MYVM (2-6986) when on site or 773.702.6986 when off site, then press the * key.
  2. Enter the shared mailbox number and press the # key.
  3. Enter your password when prompted and press the # key.

By Email

All messages are delivered to a group mailbox. This provides another way to check shared voicemail messages other than by phone.

Can more than one phone station receive a message notification when a new voicemail message arrives?

Yes, multiple phone sets can receive message notifications.

Is a shared voicemail mailbox managed differently than an individual mailbox?

The features and administration options are the same in shared and individual voicemail mailboxes.

How can I create a shared mailbox?

For more information about shared voicemail mailboxes or for assistance requesting one, please contact IT Services.