Outlook 2016 for Mac is designed to make sending and receiving email as simple as possible. It also has features such as Calendar, People, and Tasks, which make communications and scheduling easy. Still, you may have questions on how to perform some functions or may need to troubleshoot an issue. This FAQ attempts to answer those questions and solve your issues.

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Why won't Outlook send any messages?

First, make sure you have installed all Outlook updates, then make sure you have installed any available Apple software updates for your Mac. If updates are needed, install them, even if they don't seem relevant. The problem of not sending emails is most common when using Safari. So an update will often provide a resolution. If the problem persists after updating, refer to the following support articles from Microsoft.

• I'm not receiving email or other items in my Exchange account in Outlook for Mac
• I can't send or receive messages with Outlook 2016 for Mac

How can I recover deleted messages?

1. Check to see if your messages are in the Deleted Items folder.
2. Select the email or emails and drag them to the desired folder or your Inbox.
3. You can also right-click on the selected emails and choose Move to a folder, create a new folder, or copy the message to another folder.
   
4. If your messages are not in your deleted items folder, follow Microsoft's Recover deleted email messages in Outlook on the web instructions to recover items up to 14 days old.

How do I create a signature?

• Read the Create and add an email signature instructions to create a signature on a Windows computer.
• Mac users, read Create and insert a signature in Outlook for Mac.

Why can't I see some of my folders?

Outlook 2016 for Mac allows you to hide local folders, and this option is turned on by default. If you want to store and access mail, contacts, or calendars on your computer, you can disable this option.

1. Click the Outlook drop-down menu at the top of the screen and open Preferences.
2. Click General.
3. Uncheck Hide On My Computer folders box.
4. Uncheck the Show all mail account folders box.

Why do my messages from different accounts all go to one inbox?

To prevent this, follow the steps from the previous question to open the general preferences, and uncheck Show all mail account folders.

How do I check the size of my mailbox?

To check the size of your mailbox, you can do the following:

1. Select the folder named Inbox.
2. Right-Click (Control+Click), then select Properties.
   
3. Click Storage.
   

   

   This example shows that your Total Mailbox Size is 6.1MB used of 100GB Maximum.

How do I insert a line in my email to separate two parts?

On a new line, type three underscores [___]then press Enter. Outlook will automatically insert a line separator.